For large Original Equipment Manufacturers (OEMs), how to service embedded compute systems is becoming a higher priority. Aging products can naturally have more unexpected issues, eventually needing to be removed from the production environment. A lack of process when working with the manufacturer can worsen these issues for response time and repair turnaround time.
On the flip side, remote diagnostics can eradicate many of these issues. This article explores how utilizing remote connectivity and service support is effective for problem resolution.
Remote resolution of hardware issues.
If or when failures do occur, many of the issues can be solved with remote diagnostics and repair services. Instead of deploying a service technician onsite”or worse, removing the device from the field for weeks to perform repairs”many problems can be swiftly eradicated by a remote service team. Often, a system is removed from production and sent back to the original manufacturer, only then to discover NPF (no problem found).
How can remote connectivity help?
The lion’s share of these issues can be assisted or solved with a smart remote connectivity strategy. To solve a software issue, some compute suppliers, such as Dedicated Computing, can remotely re-image the computer. To solve a hardware issue, remote diagnostics can determine a failed component and its repair path. Extended strategies can even reach out to the device or instrument through its connected server, obtaining and analyzing thresholds for error states and alerting the device manufacturer to a pending problem or an existing failure.
Remote Diagnostics is a platform providing comprehensive hardware diagnostics enabled through remote connectivity to fielded systems or the OEM manufacturing environment.
- Minimize downtime and the costs associated when devices are down
- Eliminate no-problem-found RMAs and associated costs
- Reduce warranty costs
- Increase effectiveness of the service organization
- Increase customer satisfaction
- Eliminate unnecessary travel
Remote diagnostics can have a tremendous impact on hardware and software support. This service style can effectively increase reliability, improve responsiveness from the service team, and lower service costs.
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As with hardware or software, issues can occur without warning. With embedded compute systems, how those problems are handled is crucial. Explore how remote diagnostics can simplify the resolution of issues, keeping devices in the field longer.