DC Digital Services
Services that Go “Beyond the Bench”. Every DC system is protected by the Year One Service Plan Free-of-Charge.
Customers of Dedicated Computing maximize productivity and increase customer satisfaction with valuable services, such as remote diagnostics, system monitoring, and proactive preventive services.
DC Digital Services™
DC Digital Services™ includes valuable services to assist OEMs with managing their computer systems and instruments, including proactive Preventive Services and Remote Diagnostics.
Preventive Services
- DC Managed Remote Monitoring
- DC Monitoring of Customer Connected Device
- Vulnerability Analysis
- Performance Management & Tuning
- Warranty (1 Year)
Remote Services
Remote Re-Imaging
Remote Diagnostics
Remote Diagnostics is a service providing comprehensive hardware diagnostics enabled through remote connectivity to fielded systems or the OEM manufacturing environment.
DC Assist™
DC Assist™ includes multiple options to help support your products, including Warranty, Repair and Specialty Services.
DC Assure™
DC Assure™ is a robust health monitoring service designed to ensure the
operational readiness of your equipment by providing continuous oversight
of hardware and operating system health.
Scalable Solutions
Computing solutions and displays for large equipment and smaller desktop instruments.
DC Platforms
We design and develop integrated computing platforms to meet your unique application requirements.
DC Platforms
Proactive added-value services including remote monitoring, re-imaging and diagnostics.
DC Assist™
Global services for you embedded systems, including 24/7 help desk, on-site repair and unique services such as Advanced Replacement Pool Management
Services ROI
01
Service
Increase
- MTBF
- Customer Satisfaction
- Consumable Revenue
Decrease
- Service Visits
- Return Calls
- Software Update Costs
- Customer Downtime
02
Analysis
Increase
- Market Share
Decrease
- Inventory Costs
- Field Visits
03
Integrate
Decrease
- Product Failure
- Time Required Per Call
- Number of On-Site Calls
04
Innovate
Increase
- Self Service
- Information Sharing
- Associate Productivity
Talk to Us
Connect engineer-to-engineer with our experts.